Skype Exchange 4U

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Unable to start the Skype Edge service (Audio/Video Edge) after install the Root SHA2 internal certificates.

 

Issue :  Unable to start the Skype Edge service (Audio/Video Edge) after install the Root SHA2 internal certificates.

 Observation:

  1. We checked that the Internal SHA 2 certificate information looks fine.
  2. Checked certificate private key are fine.
  3. When we install on server few services automatically will stop working.
  4. We are getting below event ID (19008,19005)on server.

Finding :   We found that provider are incorrect.

Provider = Microsoft Software Key Storage Provider

Step1: Open the Skype PowerShell run as admin.

Step 2: Open the MMC and import the certificate go to the properties and check the serial number.

Step 3 : Run the command to check certificate provider.

Certutil.exe -v -store my "certificate serial number"     

Resolution: Raise new CSR with help of digicert tool as below and successfully replace the SHA2 certificate.