Issue : Unable to start the Skype Edge service (Audio/Video Edge) after install the Root SHA2 internal certificates.
- We checked that the Internal SHA 2 certificate information looks fine.
- Checked certificate private key are fine.
- When we install on server few services automatically will stop working.
- We are getting below event ID (19008,19005)on server.
Finding : We found that provider are incorrect.
Provider = Microsoft Software Key Storage Provider
Step1: Open the Skype PowerShell run as admin.
Step 2: Open the MMC and import the certificate go to the properties and check the serial number.
Step 3 : Run the command to check certificate provider.
Certutil.exe -v -store my "certificate serial number"
Resolution: Raise new CSR with help of digicert tool as below and successfully replace the SHA2 certificate.